Newbie Questions Why eBay is Blocked and How Sellers Appeal？

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Frequently, eBay sellers find that their accounts have been blocked for no reason, but they don’t know why they have been blocked. Today we will introduce the reasons why eBay accounts are easily blocked and how sellers can appeal.



I. eBay Account Blocked is Divided into 3 Levels:

1. Hold

2. Restrict

3. Suspend



II. eBay Common Reasons for Banning:

eBay seal can be roughly divided into two categories of reasons: arrears and violations.

(a) Arrears:

1. Your eBay account is in arrears.

2. Not reimbursed eBay has been returned to the buyer’s money.

(b) Violation:

1. Violating VeRO policy by uploading products that violate other intellectual property rights (trademarks, copyrights) .

2. Posting counterfeit, banned, or unauthorized products.

3. Use unauthorized product display images obtained from other sellers.

4. Manipulating eBay ratings, such as refunding buyers for good reviews or malicious comments.

5. Asking buyers to skip eBay platform transactions for private, offline transactions, false transactions.

6. Multiple accounts leading to associations, accounts frequently changing login IP address, IP sharing leading to associations and PayPal account blocking.

7. Multiple complaints from buyers: If a seller receives multiple complaints from buyers, such as failure to deliver goods at the agreed time, failure to provide refunds, and so on.

8. Misconduct: such as harassment of buyers, threats or malicious behavior.

(c) Other:

1. eBay cannot verify your account information.

2. Banking information and payment methods are not up to date.



III. How Sellers Can Appeal and Prevent Blocking:

(a) Appeal:

Send an email to eBay official, in the case of delayed feedback, sellers can try to call for advice.

(b) Prevention of blocking and unblocking methods:

1. If eBay is in arrears, the account will be unblocked when it is charged.

2. When creating an eBay account, make sure that all your information is correct and that your bank details, payment methods are up to date.

3. Avoid posting illegal products to be blocked again, and avoid re-listing goods that have been taken down.

4. Use a professional cross-border browser: MuLogin Fingerprint Browser. eBay judges multiple account associations basically by browser fingerprints, OS, and IP address.

MuLogin makes the login environment of each eBay account real and natural, and each eBay account operates independently, with completely independent cookies, browsers, IP addresses, etc., isolated from each other safely. This facilitates sellers with multiple accounts on eBay to batch open multiple browser environments and store accounts.

In addition, when one of our eBay accounts is blocked, it is easier for newly registered eBay accounts to survive without account association and IP association problems, which suppresses the problem from the source.



IV. Conclusion

If your eBay account has been blocked, first determine the reason for the violation. Then, contact the eBay customer service team to explain the situation and provide them with relevant evidence.